In this article, we will discuss the reasons for the eBay seller account suspension and the process of reactivating the eBay account.
eBay, one of the largest eCommerce business marketplace in the world where uncountable sellers sell their products every day. There are some issues that the sellers face while selling on eBay which get themselves to eBay seller account suspension. Imagine, one morning you wake up and see that your eBay account is gone. You searched on your mail and got a message from them that, your account is suspended. What will you do? Do not get worried. eBay seller account suspension is not permanent. If your account has been suspended, eBay will send you an email with the information regarding the suspension period and steps to take to reinstate your account. Usually, the suspension period is a set timeframe of 7 days, 10 days, or 30 days. In worse cases, the suspension is indefinite, meaning you lose all selling privileges. In almost all cases, you won’t be allowed back on eBay at all.
Reasons Behind eBay Seller Account Suspension
eBay wants to protect their brand, which means they’ll take action against anyone who isn’t behaving within their listing guidelines. Since this is ultimately case-by-case, there isn’t a full list of reasons for why eBay suspends accounts, but here are some of the most common ones.
- Payment issues
eBay will place a suspend your account if you have one of the following issues like- fail to pay eBay’s seller fees or haven’t reimbursed eBay for a refund they made to the buyer or outdated payment information provided to eBay.
- Late shipping of orders
On eBay, late shipping can be a huge issue. If you say that an item will be delivered in 7 days, it better be delivered by then. Shipping an item too slowly will result in poor seller metrics, which can lead to account suspension.
- Late or no tracking number information
Online shoppers are always eager to receive the items they paid for. eBay knows this, so when you sell an item, eBay shares tracking details with buyers. Doing so quickly is essential in maintaining customer satisfaction within their marketplace. If you fail to upload tracking info correctly, eBay may assume that you don’t have the ability to properly manage your business, or you aren’t using a tracked shipping service, which can lead to a suspended account.
- Problem transactions
Problem transactions could be anything from small mistakes – such as damages during shipping – or much larger, more deceitful issues – like selling an item that was clearly used but marked as “new”. This is an easy way to get your account suspended.
- Failing to resolve buyer conflicts
If a customer has an issue with an item, you need to be ready to address it quickly. When you receive a case in the customer resolution center, do what you can to resolve it. Even if you think the customer is being unreasonable. Without proper customer satisfaction, this can lead your account to suspension
- Listing banned items
For obvious reasons, you aren’t allowed to sell anything illegal on eBay. Listing items that are banned or restricted from being sold on eBay is an easy way to get your account suspended.
The process to reactivate the eBay Seller Account
You can get your eBay account back by being honest and transparent about your business practices. In looking for ways to un-suspend your eBay account, you might come across some services, websites, or tutorials on how to outsmart eBay.
- Understanding account suspension reason
In order to recover from a suspension, it’s important to have a good understanding as to why you were suspended. Most times, eBay will tell you why by sending you an email. Unfortunately, this email can sometimes be vague; with language that says your account was suspended for things like “security concerns.” If this is the case, think back on your actions.
- Follow eBay’s instructions
In the suspension email, eBay will usually tell you how you can go about reinstating your account. They will also tell you, if applicable, the duration of your suspension. This could be 7 days, 10 days, or 30 days. Follow the eBay instructions word by word.
- If eBay hasn’t reinstated seller account, call them
you have completed all of the necessary tasks that eBay has required of you, and have waited out the suspension period, but your account still hasn’t been lifted off its restrictions. This is when you should call them. In addition to the above documents, you want to prepare your arguments. Do your homework. Review eBay’s policies that have to do with your unique situation so you can back up any claims you may need to make about your account.
Hopefully, this article was helpful for you to understand the eBay account suspension and recovering the eBay seller account as well. Carefully read any policy update emails from eBay to make sure you’re up to date on how their policy changes might affect your business. If necessary, adapt your business model to these changes. That’s the nature of eCommerce. You need to make sure you’re 100% compliant with eBay’s policies if you want to continue selling on their platform and avoid suspension. Avoid creating new eBay accounts to get around the suspension. It’s technically possible to outsmart eBay, but if your first account got suspended for violating their terms, it’s likely your new account will as well. If eBay catches you doing this, they’ll permanently ban you from their platform. Don’t think of eBay as a platform that you are working against. Think of them as your business partner. If you have any questions regarding this article, please feel free to contact us. We would be glad to give answers to your questions.
