Ecomclips
Ecomclips

Marketplace Data Entry

Ecomclips

Marketplace multichannel softwares

Ecomclips

Digital Marketing

Ecomclips

Website Development

Ecomclips

Creative Graphics

Creative Graphic Used Software

Ecomclips

Customer Support

Responding Customer Inquiries

Ecomclips stands as the leading customer service agency specializing in e-commerce businesses, dedicated to maintaining Service Level Agreements (SLAs). Sellers must respond to customer inquiries within 24 hours, and at Ecomclips, we ensure timely responses to maintain top-level Customer Service ratings.


We are available 24/7 to address customer inquiries promptly, ensuring your peace of mind when entrusting your customer service to Ecomclips. With our commitment to maintaining SLAs, you can rely on us to continue the highest standards of customer service.



Manage Your Customers Like Never Before

  • 24/7 Service
  • 80%+ First Contact Resolution Rate
  • Less Than 1 Hour Average Response Time
  • 8+ Customer Service Ratings
Looking for a customer service agent?

eComClips will assign an Expert Customer Service Agent for you.

We Manage Customer Service for All Channels

At Ecomclips, we specialize in improving customer service ratings for ecommerce businesses. With our proven strategies and dedicated support team, we ensure absolute satisfaction for your customers. From quick responses to efficient problem-solving, we improve every deal to boost your ratings and brand loyalty.
Trust Ecomclips to transform your customer service experience and drive success for your business.

Services

1. Marketplace Inbox

Check the marketplace inbox to reply to customers on time.

2. Multichannel Strategy

Combine all your support channels on one platform to provide a better customer service experience.

3. Email Communication

Ensure customer satisfaction by maintaining consistent Customer Service

4. Live Chat & Chatbots

Deliver real-time support with Live Chat

5. Social Media Platforms

Respond to social media comments quickly on Facebook, Twitter, Instagram, Pinterest, and many more…

6. Phone Support

Maintain consistent Customer Service and answer questions

We've got you covered, no matter what.

1. Marketplace Inbox

We monitor and manage the messages and inquiries received from customers on various online marketplaces including Amazon, eBay, Walmart, Wayfair, Etsy, BestBuy, and so on. Our experts provide timely responses to customer queries, address concerns, and assist in the purchasing process. Our target is to reply to customers within 1 hour.


2. Multichannel Strategy

We are proficient in integrating all customer support channels such as email, phone, live chat, and social media into one platform. It helps reduce response times, increase customer engagement, and higher resolution rates. With our integrated approach, your brand stands out as responsive, efficient, and driving long-term success in competitive e-commerce.


3. Email Communication

Ecomclips sets the top standard for email communication in the e-commerce business. Our expert team guarantees to provide timely and personalized responses. Trust Ecomclips to deliver absolute excellence in email communication, ensuring your brand stands out as an example of customer engagement and satisfaction.


4. Live Chat & Chatbots

Ecomclips maintains customer support excellence with advanced live chat and chatbot solutions. Our live chat feature offers instant, personalized assistance from our highly skilled team, ensuring unparalleled support around the clock. With live chat and chatbot, you can provide hassle-free assistance and excellent customer service for 24/7.


5. Social Media Platforms

Ecomclips understands the importance of social media in customer engagement. Our experts are ready to respond quickly and effectively to comments and messages across various platforms, including Facebook, Twitter, and Instagram to help you maintain a strong online presence and positive brand image.


6. Phone Support

We set the standard for excellence in phone support services. Our representatives ensure we are prepared with the knowledge and expertise to address any customer inquiry or concern effectively. Trust Ecomclips to deliver incomparable professionalism to all your phone support needs.


Customer Service Tools


Customer Service Help Desk Tools/Software

We are experts in following eCommerce customer service support tools to provide excellent service:


  • Replyco
  • eDesk
  • ThriveDesk
  • Zendesk
  • Zoho Desk
  • LiveChat
  • Freshdesk
  • Gorgias
  • Richpanel

Challenge Accepted


There’s NOTHING On Customer Service Support That ECOMCLIPS Can’t Get Done.


Do you have any? Well, we are ready to take on any challenge.

Other Advertising Services We Offer

  • Resolve Customer Complaints & Issues
  • Order Processing & Fulfillment
  • Return, Refund & Replacement Processing

Frequently Asked Question

Here are a few questions that we often face. If you don't see what you are looking for, feel free to get in touch via email, chat, or phone. We are always available to answer your queries.


  • Question: What types of customer inquiries can your service handle?
    Answer: We handle a wide range of customer inquiries, including product inquiries, order status inquiries, shipping inquiries, returns and exchanges, billing inquiries, technical support, and general customer service queries.
  • Question: How quickly can you respond to customer inquiries?
    Answer: We respond to customer inquiries promptly, typically within 1 hour
  • Question: Do you handle customer inquiries through multiple channels?
    Answer: Yes, we can manage customer inquiries through various channels, including email, live chat, phone support, and social media platforms.
  • Question: How do you handle sensitive customer information and data privacy?
    Answer: We have strict rules to keep sensitive customer information and data private and secure. Only the people who need to see the information can access it.
  • Question: What are your working hours?
    Answer: We are available 24/7 for any inquiries or assistance you may need.
  • Question: Do you offer flexible working hours?
    Answer: Yes, we offer flexible working hours for our clients. We understand the importance of work-life balance and strive to accommodate individual needs whenever possible.

Frequently Asked Question


Here are a few questions that we often face. If you don't see what you are looking for, feel free to get in touch via email, chat, or phone. We are always available to answer your queries.

  • Question: What types of customer inquiries can your service handle?
    Answer: We handle a wide range of customer inquiries, including product inquiries, order status inquiries, shipping inquiries, returns and exchanges, billing inquiries, technical support, and general customer service queries.
  • Question: How quickly can you respond to customer inquiries?
    Answer: We respond to customer inquiries promptly, typically within 1 hour
  • Question: Do you handle customer inquiries through multiple channels?
    Answer: Yes, we can manage customer inquiries through various channels, including email, live chat, phone support, and social media platforms.
  • Question: How do you handle sensitive customer information and data privacy?
    Answer: We have strict rules to keep sensitive customer information and data private and secure. Only the people who need to see the information can access it.
  • Question: What are your working hours?
    Answer: We are available 24/7 for any inquiries or assistance you may need.
  • Question: Do you offer flexible working hours?
    Answer: Yes, we offer flexible working hours for our clients. We understand the importance of work-life balance and strive to accommodate individual needs whenever possible.

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Copyright & Design by

Ecomclips - 2024

Privacy policy

DMCA.com Protection Status

I need regular update

Privacy policy

DMCA.com Protection Status
Talk to us

+1-415-800-4984
+1-347-305-0089

Support Email

info@ecomclips.com

Skype

ecomclips

Address

793/1 Monipur, Mirpur 2
Dhaka – 1216, Bangladesh.

Copyright & Design by

Ecomclips - 2024

Talk to us

+1-415-800-4984

+1-347-305-0089

Support Email

info@ecomclips.com

Skype

ecomclips

Address

793/1 Monipur, Mirpur 2
Dhaka – 1216, Bangladesh.

Connect your favorite
tools So we can talk

Facebook

Discover inspiring posts and engage with our Facebook community.

Upwork

Connect with our upwork profile and unlock exclusive benefits.

Linkedin

Join our linkedin network and stay connected for exclusive content and updates.

Instagram

Immerse yourself in our Instagram profile. Connect and explore today.

Youtube

Tap into the power of video. Connect and engage with us on Youtube.

Skype

Stay in the loop: connect immediately with us anytime for quick queries.

Copyright & Design by

Ecomclips - 2024

Privacy policy

DMCA.com Protection Status

Talk to us

+1-415-800-4984
+1-347-305-0089

Support Email

info@ecomclips.com

Skype

ecomclips

Address

793/1 Monipur, Mirpur 2
Dhaka – 1216, Bangladesh.

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